Refund policy

Our policy lasts 90 days. You have 90 days from the day your order is delivered to ask for a refund or a replacement. After 90 days, unfortunately we can't offer a refund or a replacement.

90-Day Risk-Free Guarantee

Every order is covered by our 90-day risk-free guarantee. Wear your hat all winter. If anything isn't right, we'll replace it or refund you. No questions asked.

You don't need to send the hat back.

To use the guarantee, email us at support@marencove.com within 90 days of delivery, with your order number. Tell us if you'd like a replacement or a refund. A real person answers every message.

If your hat arrived damaged, defective or in the wrong color, please add a photo to your email. It helps us send the right replacement quickly.

Buy 1 Get 1 Free orders

Buy 1 Get 1 Free orders are covered by the same guarantee. We refund what you actually paid, not the regular price of each hat. For example, a Buy 1 Get 1 Free order paid $34.95 is refunded $34.95. If you only want a refund for one of the two hats, we refund half of what you paid ($17.47).

Refunds

Once we approve your request, we'll send you an email to confirm it. Your refund goes back to your original payment method, in the currency you paid (US or Canadian dollars). Depending on your bank, it can take 5 to 10 business days to show on your account.

Late or missing refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company: it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@marencove.com.

Shipping costs

Shipping is free on every order, so there are no shipping costs to refund. Shipping Protection is not refundable once your order has shipped.

Gifts

Gift orders are covered too. If you received a Marencove hat as a gift and something isn't right, email us at support@marencove.com with the order number or the name of the person who placed the order. We'll send you a replacement. Refunds always go to the original payment method of the person who placed the order.

Contact

Questions about your order? Email us at support@marencove.com. A real person answers every message.