Shipping policy
Thank you for shopping with Marencove. Here is everything you need to know about how and when your order ships.
Where we ship
We ship to the United States and Canada.
Shipping cost
Shipping is free and tracked on every order, in the United States and in Canada.
Processing time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email as soon as your order is placed.
Delivery time
Once shipped, orders usually arrive in:
- United States: 6 to 10 business days
- Canada: 7 to 12 business days
Delivery times are estimates and may be longer during Black Friday, the holidays or bad weather.
Customs and duties
The price you see at checkout is what you pay. There are no customs fees or surprise charges at delivery. Canadian customers see and pay prices in Canadian dollars.
Order tracking
Every order ships with tracking. When your order ships, you will receive an email with your tracking number so you can follow your package.
Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email us at support@marencove.com as soon as possible. We can update the address only if the order has not shipped yet.
Lost or damaged packages
If your package has not arrived 15 business days after it shipped, or arrives damaged, email us at support@marencove.com with your order number. We will send a replacement or refund you.
Shipping Protection
Shipping Protection is optional at checkout. It also covers packages marked as delivered that you never received: email us within 14 days of the delivery date shown in your tracking and we will send a free replacement.
Returns
Please see our Refund Policy for returns and our 90-day risk-free guarantee.
Contact
Questions about your order? Email us at support@marencove.com. We answer every message.